Refund policy

Return and Refund Policy

At Pokeflaare, customer satisfaction is our priority. We want you to enjoy your purchase and have a smooth shopping experience.

This Return and Refund Policy explains the conditions for returns, exchanges, refunds, and order-related issues.

1. Return Eligibility

We accept returns for eligible products if you contact us within:

30 days of receiving your order

To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and in the same condition as received.

  • The product must include original packaging, accessories, and included materials.

  • The item must not show signs of damage, alteration, or use.

  • Proof of purchase or order information must be provided.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene, safety, or collectible value reasons, certain products may not be eligible for return, including:

  • Opened trading card packs

  • Opened booster boxes or sealed collectible products

  • Downloadable digital products

  • Gift cards

  • Products damaged after delivery due to customer handling

  • Items marked as final sale

Collectible products must remain sealed and in their original condition to qualify for a return.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within:

7 days of delivery

Please provide:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

We will review the request and provide an appropriate solution, which may include:

  • Replacement of the item (when available)

  • Store credit

  • Refund

4. Return Process

To request a return, please contact our customer support team:

Email: contact@pokeflaare.shop

Phone: +1 (479) 345-1674

Please include:

  • Your order number

  • Customer name

  • Email address used for purchase

  • Reason for return

  • Photos (if applicable)

Do not send products back before receiving return instructions from our team.

5. Return Shipping

Unless the item was received damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning items.

Pokeflaare is not responsible for packages lost during return shipping.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refund processing times depend on your payment provider or financial institution.

  • Refunds may take several business days to appear in your account.

Original shipping fees are generally non-refundable unless the return is due to an error on our part.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they enter the processing or shipping stage.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

8. Exchanges

We offer exchanges when possible, depending on product availability.

If you would like to exchange an item, contact us with your order details.

If the requested replacement item is unavailable, we may provide a refund or another available solution.

9. Sale Items and Promotions

Discounted items and promotional products are subject to the same return conditions unless otherwise stated at the time of purchase.

Limited-stock or special-release collectible items may have additional restrictions due to their collectible nature.

10. Product Condition and Collectibles

Pokeflaare takes care when packaging collectible products.

For collectible items such as trading cards and hobby products:

  • Minor packaging imperfections may occur during manufacturing or shipping.

  • Product condition expectations should match the description provided on the product page.

  • Opened collectible products may not be eligible for return due to their changed value.

11. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Pokeflaare

Email: contact@pokeflaare.shop

Phone: +1 (479) 345-1674

Address:

18 Providence Pl Ste D531
Providence, RI 02908
United States